ParagonCare IT Helpdesk

General

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FAQ 9

• What network is my laptop using
• Touchpoint for Agent Quick R
• FortiClient MFA Registration
• CH2 Direct Passwords & Account Details
• CH2 Direct – Invoices in Chrome

See all 9 articles

Getting Started 2

• Freshservice End User Guide
• Service Request

Touchpoint 0

CH2 Training

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Reports 6

• Report CR702 Vendor Remittance Advice
• Daily Fill Rate Calculations
• CR1209 - EDI Stock Report
• Monthly Supplier Rebate Reports - CR325
• Running Monthly Supplier Rebate Reports

See all 6 articles

JDE 16

• Cash Sale Restricted Products
• CH2 Direct Hospital Only Restricted Products
• JDE Account Privacy Flag
• CH2 Direct Cash Sale Restricted Products
• CH2 Direct Retail Pharmacy & Cash Sale Restricted Products

See all 16 articles

Gateway 2

• CH2 Gateway - User Defined Codes
• CR647 Inventory Receipts Report

SOS

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SOS Documents 5

• SOS Installation
• SOS User Manual
• iPharmacy Setup
• iPharmacy User Gide
• Clean up SOS Backorders

IT

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AHP 1

• AHP Network Locations drives | AHP Network drives

Backup Scripts 0

Bartender 0

CH2 Direct 1

• Allow CH2 Direct account shipping address override

Pronto 4

• Pronto server and VPN access
• Fix Pronto not printing at Eastern Creek kit room (But Pronto still works fine)
• Thin Client Setup Procedure for Pronto
• How to reset user’s password in Pronto Thin Xi Client

Momentum Systems 1

• SharePoint Integration

3CX 1

• 3CX V20 - Known Issue - User extension 'Not Registered' despite being logged in

Business Objects

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User Guides 1

• Introduction to Business Objects

CH2 Direct

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User Guides 3

• Alternate Logins
• Restrictions - Cash Sale Restricted Products
• Hospital Only Restricted Products