How to turn on change address function on ch2 direct (This also means allowing customer to have multiple address function)
Head to go page > Applications > IT services > Ch2 Direct Tools
(i.e., http://asptools/CDT/login)
Login with your CH2 direct tools account...
Go to Account preferences...
Copy account number from request into account number textbox and search...
Click on pencil on left to edit account...
Tick 'Allow shipping address override' and scroll down to the bottom to select save...
NOTE: there may be other requests coming through asking to tick 'Create child accounts' (always check if acc is a parent acc first, otherwise this setting does not work), edit substitutes, basic mode etc.