When you send an email to the helpdesk@ch2.net.au it creates an Incident not a Service Request. Incidents are for faults or errors that need to be fixed. If it is a Service Request it needs to be raised via the IT Portal.
Examples of Service Requests are
• Bulk Uploads
• Access to Folders
• Change of Signatures
• New Equipment
• New Software
• New/Modify Reports
• Printer Services
• New functions in JDE
• New functions for CH2 Direct
• On & Off Boarding of Staff
• … and lots more.
There is a “General Question” if you can not find the most suitable Service Request.