This is for all users of AVD remote desktop
User reported that when they login its just black screen
Cause:
Common cuase of the issue is the profile is unable to load properly
user didnt disconnect the session completely
Solution:
- Login to Azure portal using Admin account - Home - Microsoft Azure
- Then search for CH2-HP-AVD-POOLED01-PRD1-ASE
- Then go to Active session and look for the name of the affected user
- Then Click on Sign out
- After sign out advise the user to wait until the AVD session completely close then login again to AVD
- Educate user to always sign out on the session once the shift is done