How to fix Outlook profile in SAP RDP

The below error sometimes occurs on the SAP RDP server...

Outlook is unable to open the set of folders

Unfortunately, this is an ongoing issue that returns often.  The quickest resolution is to create a new Outlook profile and delete the previous profiles.

Summary…

1. Ensure user’s primary SMTP is @paragoncare.com.au or @paragoncare.co.nz
2. Open Credential Manager > Windows Credentials
3. Delete all Microsoft Office 2016 credentials
4. Open Mail (32-bit)
5. [Show Profiles…]
6. [Add…]
7. Enter New Profile Name (e.g., reverse date 20260202)
8. Close Mail (32-bit)
9. -> Close the program (as it stops responding)
10. Re-open Mail (32-bit)
11. Set “Always use this profile” to the new profile created
12. [Apply]
13. Optional - Remove any old profiles, by selecting and clicking [Remove]
14. [OK]
15. Start Outlook and Sign-in again

Detailed steps…

4. Click on [Start] and type mail, and open Mail (32-bit)

5. Select [Show Profiles…]

6. Select [Add…]

Enter New Profile Name (e.g., reverse date 20260202)

Close Mail (32-bit)

-> Close the program (as it stops responding)

Click on [Start] and type mail, and open Mail (32-bit)

Set “Always use this profile” to the new profile created

Select [Apply]

Optional - Remove any old profiles, by selecting and clicking [Remove]

Select [OK] once you are finished

Start Outlook and Sign-in again